Terms and Conditions

The present Terms and Conditions ("Terms") regulate the use of online gaming services provided under the Wizardo Casino brand through its respective website.

The services are operated by Tusitier Ltd, a company registered in Belize (Reg. No. 000047451), licensed by the Anjouan Offshore Authority under License No. ALSI-202505043-FI2.

Notice: Gambling can be addictive. Play responsibly.

Introduction

By accessing, visiting, or using any part of the website Wizardo Casino, including subdomains or mobile applications, and/or by creating an account, the user fully accepts these Terms, as well as the Privacy Policy, Cookie Policy, and any applicable rules to the products available. If you do not agree with the Terms, you must immediately cease using the website. Wizardo reserves the right to update the Terms at any time. Continued use of the site after changes implies acceptance of them. The terms “user”, “player”, or “client” refer to anyone using the services. The term “games” includes casino, live casino, sports betting, and other games available on the platform.

Terms

Legal requirements

By creating an account, the user declares to be at least 18 years old (or a higher applicable legal age in their country). The user is responsible for ensuring that the use of the services is legal in their jurisdiction. Access may be restricted in certain countries due to legislation or international sanctions. Wizardo may block access, void bets, or retain winnings in case of rule violations.

Account registration

To use the services, the user must create an account and provide complete, correct, and updated information. The data can be verified by the company. Changes are only possible by contacting support. The user must keep their credentials confidential. The company is not responsible for unauthorized access resulting from negligence. Employees, affiliates, and relatives cannot create accounts for personal benefit. Transferring, selling, or assigning the account to third parties is not allowed. Identity verification must be completed within the indicated time frame, at risk of suspension.

Account issues

Any suspicion of misuse, fraud, or unauthorized access must be reported immediately. The company may void bets in case of a technical error, manipulation, illegal activity, or system failures. Related accounts may be closed in case of violation. Two-factor authentication (2FA) is available for enhanced security.

Multiple Accounts

Only one account per user, household, IP or device is allowed. Duplicate accounts may be closed, with cancellation of bets, bonuses, and winnings.

Refunds

As a general rule, deposits are not refunded. Exceptions may be considered in technical cases. Requests must be made within 24 hours and are evaluated on a case-by-case basis. The company may request documentation before processing any refund.

Deposits, bets, and payments

To play with real money, deposits must be made through available methods. Methods may vary depending on the country and currency. The company may request additional verification (KYC). Deposits should be made only with methods belonging to the account holder. To prevent money laundering, a minimum betting volume may be required before withdrawals.

Withdrawals

Withdrawals require complete identity verification. The company may request additional documents at any time. Requests are processed after meeting betting requirements and verification. Withdrawals are made to the same method used for the deposit, when possible. Limits may vary according to the method and VIP level.

Account Closure

The user may request account closure through support. The account must be with zero balance and no pending withdrawals. The company may close accounts without prior notice in case of violation.

Personal Data

Data is processed in accordance with the Privacy Policy and applicable legislation.

Irregular Activity

Any fraudulent activity, collusion, or manipulation will result in account blocking and loss of funds. The company may report such activities to the competent authorities.

Live Chat

Chat must be used appropriately and respectfully. Offensive, promotional, or abusive content is not allowed. Violation of these rules may result in account closure.

Liability

The company is not responsible for technical failures, interruptions, or system errors. In the event of an error, bets may be voided.

Rights and Obligations

The company may transfer its rights and obligations. The user may not do so.

Complaints

Complaints must be sent to support. The final decision rests with the company.

Agreement

These Terms constitute the entire agreement between the user and the company. In case of conflict between language versions, the English version prevails.

Copyright

All content on the site belongs to Wizardo. Reproduction without prior authorization is prohibited.

Promotions

Each promotion has specific rules that must be consulted. The company can cancel promotions at any time.

Bonuses

Bonuses may include free spins, cashback, or additional balance. They are subject to wagering requirements. Misuse may result in the annulment of winnings and account blocking.

Responsible Gaming

Gaming should be seen as entertainment. Tools such as limits and self-exclusion are available. The user can request self-exclusion for a defined period.

Inactive Account

Inactive accounts for more than 6 months can be closed. The company may request new verification before returning funds.

Others

The English version prevails in case of conflict. Support is available through email.

AML and KYC

Wizardo applies strict anti-money laundering and terrorist financing prevention policies. Users must provide valid documentation and cooperate with checks. The company can monitor transactions and report suspicious activities. Accounts may be suspended and funds retained during investigations.