Privacy Policy

1. Introduction

This Privacy Policy explains how Wizardo Casino collects, uses, and protects your personal data. Our goal is simple: to offer a safe, transparent, and player-focused experience, always ensuring compliance with data protection regulations.

This policy applies to all users, whether you are simply browsing the site, making deposits, or playing. By using the platform, you accept the practices described in this document.

If any relevant changes occur, we will notify you directly on the platform.

All employees follow strict confidentiality policies and receive ongoing training in information security.

For any questions related to personal data, you can contact support via email: [email protected].

2. Commitment to your privacy

At Wizardo Casino, we value your privacy. We use your data only to improve your experience, ensure account security, and comply with legal obligations. We maintain full transparency about what we collect and how we use that information.

To meet legal requirements, including fraud prevention and anti-money laundering, it may be necessary to verify your identity (KYC). This may include submitting documents, selfies, or video verification. Until this process is completed, some features, such as withdrawals, may be restricted.

We may also contact the user to confirm data or account security.

3. What data do we collect?

During registration and use of the site, we may collect data such as name, email, phone number, date of birth, and address. We may also request identification documents, proof of address, and payment information to validate the source of funds and ensure transaction security.

Additionally, we collect technical data such as IP address, device used, browser, and on-site behavior. This data helps us improve the service, prevent fraud, and personalize the user experience.

In some cases, we may process sensitive data related to responsible gaming, always with additional protection measures.

4. Why do we use your data?

We use your data to provide access to the platform, process deposits and withdrawals, manage your account, and respond to support requests. We also use this information to improve our services, personalize offers, and ensure a more relevant experience.

In addition, the data is essential to comply with legal obligations, including identity verification, fraud prevention, and anti-money laundering (AML).

We may also use the data for account-related communications, promotions (when authorized), and service improvements.

5. Data sharing

Your data may be shared with trusted partners only when necessary to operate the service. This includes payment providers, technical services, identity verification services, and regulatory authorities when required by law.

We do not sell your data to third parties. Any sharing is done securely and only for the purposes described in this policy.

6. Data retention

Data is stored only for as long as necessary to fulfill legal and operational obligations. Even after account closure, we may retain information for a minimum period of 5 years, as required by AML rules and applicable regulations.

7. Your rights

The user has the right to access, correct, or delete their personal data. You may also restrict or object to data processing, as well as request data portability.

If you have given consent for marketing communications, you may withdraw it at any time.

To exercise any of these rights, simply contact support.

8. Data security

We use advanced security technologies to protect your data, including SSL encryption and continuous system monitoring. We work only with secure payment providers and conduct regular testing to ensure the integrity of the platform.

We also have fraud detection systems and dedicated security teams to prevent unauthorized access or suspicious activities.

9. Complaints

If you have any concerns about how we handle your data, you can contact support. If you are not satisfied with the response, you have the right to file a complaint with the competent data protection authority.

10. Changes to the policy

This Privacy Policy may be updated periodically. We recommend that you review this page regularly to stay informed. Continued use of the site after changes implies acceptance of those changes.

11. User responsibility

By using Wizardo Casino, the user agrees to provide accurate and up-to-date information. Providing incorrect data may result in suspension or closure of the account.