Privacy Policy
This Privacy Policy explains how Wizardo casino may collect, use, store, share and protect personal data related to the use of the platform. It also describes user rights and how users can contact support for matters related to privacy and personal data.
This policy applies to website visitors, registered users and players who use the platform’s services, including account features, games, payments, promotions, support, KYC verification and tools related to security or responsible gambling.
By using the website, creating an account or continuing to use the services, the user acknowledges that their data may be processed in accordance with this Policy, the Terms and Conditions, the Cookie Policy and other applicable documents.
This Policy may be updated periodically. Changes may be published on this page and, where required or appropriate, the user may be informed through the platform or by email.
Internal confidentiality and security measures may be applied to limit access to personal data and reduce the risk of misuse of information.
2. Data controller
According to the official Terms and Conditions, the services of Wizardo casino are operated by Tusitier Ltd, a company registered under the laws of Belize, registration number 000047451. The registered address stated in the Terms is Sea Urchin Street, San Pedro Town, Ambergris Caye, Belize.
The platform states that it operates under a licence from the Anjouan Offshore Authority, Licence No. ALSI-202505043-FI2. For requests related to personal data, privacy or the exercise of rights, the user can contact support through the official contacts available in the account, site footer or support area.
Official materials mention contacts such as [email protected]. If the platform displays another contact at the time of the request, the user should use the address shown directly on the website or in their account.
3. Data we may collect
The data collected may vary depending on how the user interacts with the platform. Simple browsing requires less information than registration, deposits, withdrawals or security checks.
| Data category | Examples | Main purpose |
|---|---|---|
| Account data | Name, email, phone number, date of birth, address, username and password. | Create and manage the account, allow platform access and communicate with the user. |
| Identity and KYC data | Identity document, proof of address, selfie, video verification or additional requested data. | Confirm identity, comply with KYC rules, prevent fraud and validate withdrawals. |
| Payment data | Method used, amount, currency, transaction status, proofs and ownership details of the payment method. | Process deposits, withdrawals, refunds, payment checks and AML obligations. |
| Gameplay and activity data | Games used, bets, winnings, bonuses, activated promotions, transaction history and balance. | Provide gaming services, calculate results, manage bonuses and monitor account activity. |
| Technical data | IP address, device, browser, operating system, session identifiers, approximate location and access logs. | Maintain security, prevent abuse, resolve technical errors and improve site functionality. |
| Support data | Support messages, complaints, attachments, screenshots and contact history. | Respond to requests, review disputes, resolve account issues and keep support records. |
| Responsible gambling data | Requests for limits, breaks, self-exclusion, account closure or messages related to loss of control. | Apply protection measures, manage account restrictions and comply with player safety obligations. |
4. How we use data
Personal data may be used to provide access to the platform, manage the account, process payments, verify the user’s identity, apply bonus rules, respond to support requests, prevent fraud and comply with legal or regulatory obligations.
Data may also be used to improve website functionality, resolve errors, adapt the browsing experience, assess risks, protect the account and send service-related communications. Promotional communications may depend on consent or another applicable basis, depending on the rules in force.
5. Legal basis for data processing
Data processing may be based on different grounds depending on the purpose. The table below summarises the main examples.
| Purpose | Data used | Possible legal basis |
|---|---|---|
| Account creation and management | Registration, contact and access data. | Performance of a contract and provision of the service requested by the user. |
| Deposits, withdrawals and wallet | Payment data, transactions, currency, method used and balance. | Performance of a contract, compliance with legal obligations and legitimate security interests. |
| KYC, AML and verification | Identity documents, proof of address, payment proof and source of funds. | Compliance with legal obligations, fraud prevention and anti-money laundering prevention. |
| Security and fraud prevention | IP, device, account behaviour, transactions and risk signals. | Legitimate interests, legal compliance and protection of the platform and users. |
| Support and complaints | Messages, attachments, account data, transactions and case history. | Performance of a contract, legitimate interests and compliance with applicable obligations. |
| Marketing | Email, preferences, promotional activity and consents. | User consent or another applicable basis, depending on the channel and legislation. |
| Responsible gambling | Requests for limits, self-exclusion, blocks and safety communications. | Legitimate interests, user protection and compliance with safety obligations. |
6. KYC, AML and fraud prevention
The platform may process personal data to verify identity, confirm ownership of payment methods, assess source of funds, prevent promotional abuse, detect multiple accounts and comply with rules for preventing money laundering and terrorism financing.
Checks may include document review, requests for additional information, video verification, selfie with document, transaction review, monitoring of account behaviour and controls related to risk jurisdictions, international sanctions or politically exposed persons.
If there are signs of fraud, use of VPN or proxy to hide location, third-party payments, inconsistent documents or unusual activity, the account may be subject to manual or automated review. During this period, some features, including withdrawals, may be limited.
7. Security checks and fraud prevention
Wizardo casino may use automated and manual checks to protect the platform, users and transactions. These checks may analyse login patterns, device used, IP address, approximate location, payment methods, betting history, bonus use and behaviour considered irregular.
When a check indicates elevated risk, the platform may request additional documents, temporarily limit operations, suspend withdrawals, block bonuses or refer the case for internal review. These measures are intended to reduce fraud, account misuse, promotional abuse and activity prohibited by the Terms.
8. Responsible gambling data
In some cases, the platform may process data related to responsible gambling. This may include self-exclusion requests, account breaks, limits, closure for gambling-related reasons, communications about loss of control or measures applied to reduce risks.
This data may reveal sensitive information about the user’s behaviour, so it should be processed only when necessary to manage the request, apply restrictions, protect the player, comply with internal rules or respond to legal and safety obligations.
When the user requests self-exclusion or another protection measure, certain information may be retained to prevent improper reopening of the account, creation of duplicate accounts or access during the restriction period.
9. Cookies and similar technologies
The website may use cookies, session identifiers and similar technologies to enable login, maintain preferences, improve browsing, measure performance, strengthen security, analyse errors and, where applicable, support promotional communications or features.
Some cookies are necessary for the platform to function, while others may depend on user preferences or consent, according to applicable law. For details about cookie types, duration, purposes and preference management, see the Cookie Policy.
10. Data sharing with third parties
Personal data may be shared only when necessary to operate the platform, comply with legal obligations, protect the account, process payments, verify identity or respond to user requests. Sharing should be limited to what is necessary for each purpose.
| Recipient | Purpose of sharing |
|---|---|
| Payment providers | Process deposits, withdrawals, refunds, payment method validation and chargeback prevention. |
| KYC and verification services | Confirm identity, address, payment ownership, documents and account-related risk. |
| Technical and hosting providers | Maintain infrastructure, security, storage, site availability and technical issue resolution. |
| Game providers | Operate games, validate results, resolve game errors and ensure session functionality. |
| Security and fraud tools | Detect abuse, multiple accounts, unusual activity, suspicious payments and Terms breaches. |
| Support and communication providers | Respond to requests, complaints, technical questions, account issues or responsible gambling requests. |
| Authorities, regulators or legal bodies | Comply with legal obligations, respond to official requests, investigate fraud or report suspicious activity. |
| Professional advisers | Obtain legal, accounting, audit, compliance or dispute management support. |
The platform does not sell personal data to third parties. Where possible, sharing is carried out with appropriate security, confidentiality and purpose-limitation measures.
11. International data transfers
Because Wizardo casino operates with an international structure and may work with providers, technical partners, payment processors, verification services and authorities in different jurisdictions, personal data may be processed or transferred outside the country where the user is located.
These transfers may be necessary to operate the account, process payments, verify identity, comply with AML/KYC obligations, provide support, prevent fraud or respond to legal requests. Where applicable, appropriate mechanisms and measures should be used to protect the data during transfer and processing.
12. Data retention
Personal data is retained only for the period necessary to fulfil the purposes for which it was collected, including account management, payments, support, security, fraud prevention, responsible gambling, complaints and legal obligations.
Even after account closure, certain data may be retained for a minimum period of 5 years, especially when related to KYC, AML, transactions, legal obligations, fraud prevention or disputes. Some information may be kept for longer if needed for investigation, legal compliance, defence of rights, audit or prevention of improper account reopening in self-exclusion cases.
When data is no longer needed, it may be deleted, anonymised or retained only in a limited form, depending on the applicable purpose and platform obligations.
13. User rights
The user may have the right to access their personal data, request correction of inaccurate information, request deletion, restrict processing, object to certain uses, withdraw marketing consent or request data portability, according to applicable law.
To exercise these rights, the user should contact support through the official channels and clearly state the request. The platform may request identity verification before responding, to ensure that data is not disclosed or changed by an unauthorised person.
Some requests may not be fulfilled immediately or in full when data retention is necessary for legal obligations, AML/KYC, fraud prevention, dispute resolution, account security, Terms compliance or responsible gambling measures such as self-exclusion.
14. Data security
Wizardo casino may apply reasonable technical and organisational measures to protect personal data against unauthorised access, loss, alteration, misuse or improper disclosure. These measures may include encryption, access controls, system monitoring, activity logs, fraud detection and restricted internal access.
No online system is completely free from risk. The user should also protect their account by using a strong password, keeping their email secure, not sharing credentials, avoiding public or insecure devices and logging out when using shared computers or mobile phones.
If the user suspects unauthorised access, loss of credentials or account misuse, they should contact support as soon as possible.
15. Marketing and communications
The user may receive communications related to the account, security, support, service changes, payments, verification or legal obligations. These messages are necessary for account management and may continue to be sent even if the user disables promotional communications.
Marketing communications, offers, bonuses or promotional campaigns may depend on consent, account preferences or another applicable basis. Where possible, the user may change preferences or withdraw marketing consent through the account, the communication channel itself or by contacting support.
16. Complaints
If the user has questions or concerns about the processing of their personal data, they should first contact Wizardo support so the case can be reviewed. The request should explain the issue, identify the associated account and include enough information to allow review.
If the user is not satisfied with the response or believes their rights have not been respected, they may lodge a complaint with the competent data protection authority in their jurisdiction.
17. Changes to this Policy
This Privacy Policy may be updated periodically to reflect changes in services, legal requirements, internal practices, security measures or providers used. The current version will be available on this page.
Where a change is significant or required by law, the user may be informed through the platform, by email or by another appropriate means. Continued use of the website after changes may mean acceptance of the updated version, where applicable.
18. User responsibility
By using Wizardo casino, the user agrees to provide true, complete and up-to-date data. False, incomplete or inconsistent information may delay verification, limit withdrawals, prevent the use of certain features or result in account suspension.
The user is also responsible for maintaining account security, protecting access details and informing support about relevant changes or suspected misuse.