Responsible gaming
Gambling should remain entertainment
Wizardo casino should be used as a form of leisure, not as a way to make money or solve financial difficulties. Before starting a session, players should know how much they can spend, how long they plan to play and when they should stop.
Promotions, free spins, missions, tournaments or VIP rewards should not change those limits. An offer should only be activated if the player understands the rules and if the amount needed to take part fits within the budget already set.
Responsible gambling means keeping a clear distance between casino play and essential expenses. Rent, food, bills, savings, studies, family and health should always be protected before any deposit is made.
How to set practical limits
Limits work best when they are set before the session, not during play. After a win or a loss, it is harder to judge the situation calmly, so it is better to decide in advance how much money and time make sense for that week, month or session.
A safe budget should come from money left after fixed expenses. The amount used for gambling should never come from credit, loans, money set aside for bills or funds needed for personal commitments. If losing that amount would cause stress, then it is already too much to gamble with.
| Type of limit | How to apply it | Why it matters |
|---|---|---|
| Deposit limit | Set the maximum amount that can be added to the account in a day, week or month. | Helps prevent repeated deposits after losses or during impulsive sessions. |
| Loss limit | Choose in advance the maximum amount you accept losing and stop when that amount is reached. | Prevents a negative session from turning into a sequence of increasingly larger bets. |
| Time limit | Decide how long the session will last before starting, and use an alarm, clock or external reminder. | Helps avoid overly long sessions, loss of concentration and disruption to other routines. |
| Session breaks | Pause after a set period or whenever tiredness, irritation or urgency appears. | Helps restore clarity and reduces decisions made on impulse. |
| Separate budget | Separate leisure money from essential expenses before making any deposit. | Protects bills, food, rent, savings and other personal commitments. |
| Stopping rule | Decide in advance when to leave: after reaching the loss limit, time limit or an unstable emotional state. | Prevents the decision to stop from depending only on the result of the next bet. |
Limits should not be adjusted in order to keep playing on the same day. Once a limit is reached, the session should end. The safest approach is to treat the limit as a decision already made, not as a suggestion that can be renegotiated during play.
Chasing losses: the most common risk
Chasing losses happens when a player tries to quickly recover lost money with larger bets, longer sessions or extra deposits. This behaviour is risky because it turns a controlled loss into an emotional attempt to “fix” the result.
The problem is that every new bet still depends on chance. Increasing the bet after losing does not guarantee recovery; it only increases the risk of a larger loss. Even when a recovery happens, the habit of chasing losses can return in future sessions and create a cycle that is difficult to stop.
A simple rule helps: if you have lost the amount set for the session, stop. Do not make another deposit to recover it, do not increase the bet to compensate, and do not use a bonus as a reason to continue. Lost money should be seen as the cost of that entertainment session, not as a debt that must be won back.
When to avoid gambling
Not every moment is suitable for betting. Players should avoid the casino when they are tired, irritated, anxious, sad, under pressure or trying to escape personal problems. In these states, decisions tend to be less rational and the risk of going beyond limits increases.
It is also not recommended to gamble after consuming alcohol, drugs or medication that may affect attention, mood or self-control. If concentration is low or the session feels like a way to relieve tension, the safest decision is to take a break and return only when balanced.
Warning signs: questions to assess your behaviour
Signs of gambling harm are not always obvious. They often start with small changes: more time online, new deposits, irritation after losing or the urge to hide activity. The questions below help identify those signs by area.
Money
- Have you spent more than you had decided before starting?
- Have you used money intended for rent, bills, food, studies or savings?
- Have you made extra deposits to try to recover a loss?
- Have you borrowed money, used credit or sold something to keep gambling?
Emotions
- Do you feel anxious, irritated or desperate when you cannot gamble?
- Do you keep betting even when you are no longer enjoying it?
- Do you use gambling to escape stress, sadness, boredom or personal problems?
- Do you feel guilt or shame after a session?
Behaviour
- Do you lose track of time while gambling?
- Do you promise to stop, but continue anyway?
- Do you hide your history, deposits or playing time?
- Do you open the casino automatically when bored or under pressure?
Relationships and routine
- Has gambling caused arguments with family, friends or a partner?
- Have you neglected work, studies, sleep or commitments because of the casino?
- Have you lost interest in hobbies or activities that used to matter?
- Has someone close to you expressed concern about your gambling behaviour?
Answering “yes” to one or two questions is already a reason to slow down and review your limits. If several answers are “yes”, it is advisable to stop gambling, contact support and seek external help.
Self-exclusion and taking a break from gambling
Self-exclusion is a measure for when a normal break is no longer enough. It should be considered when players find it difficult to stop, ignore limits, make impulsive deposits, try to recover losses or notice that gambling is affecting money, routine, relationships or wellbeing.
The request should be sent in writing to Wizardo support. The official materials mention the contacts support@wizardo-pt.com. If the email shown inside the account, in the site footer or in the support area is different, use the contact displayed on the platform at the time of the request.
In the message, the player should be direct. They can write that they want to request self-exclusion for responsible gambling reasons, state the desired period, ask for the account to be blocked and mention whether there are any other accounts linked to the same user, device, email, phone number or payment method.
According to Wizardo’s Terms, self-exclusion can be requested for a period between 6 months and 5 years. During this period, the player should not create new accounts or try to bypass the block. The platform may also treat attempts to register again as a breach of its rules.
After submitting the request, the player should wait for support confirmation and stop making deposits or bets. If there is a balance, pending documents or withdrawals under review, the support team may explain the next steps according to the account rules and applicable Terms.
For local context, SRIJ provides information about self-exclusion and online gambling bans. This reference is general guidance for players subject to local rules and does not confirm that Wizardo has a local licence. The information can be checked at SRIJ — Autoexclusion and Gambling Ban.
Where to find external support
When gambling starts causing problems, speaking to someone outside the casino can help break the cycle. The services below offer support, information or guidance for people affected by gambling and for their families.
| Service | How it can help | Link |
|---|---|---|
| Gambling Therapy | International service offering practical and emotional support for people affected by gambling problems. | gamblingtherapy.org |
| GamCare | Support for players, family members and friends, including guidance through the National Gambling Helpline. | gamcare.org.uk |
| Gamblers Anonymous | Meetings and peer support for people who want to stop gambling or deal with compulsive behaviour. | gamblersanonymous.org |
| SRIJ | Information about self-exclusion and gambling bans in the locally regulated context. | srij.turismodeportugal.pt |
These resources are useful in different situations. Gambling Therapy may be a suitable option for international online support; GamCare is useful for structured guidance and helpline contact; Gamblers Anonymous can help those looking for meetings and ongoing peer support with others facing the same issue.
Protection of minors and account security
Access to Wizardo casino is prohibited for anyone under 18 years old. The account should be used only by the registered holder, and login details should not be shared with family members, friends or anyone else.
On shared devices, the risk of unauthorised access increases. Players should therefore log out after using the account, avoid saving passwords in the browser, lock the phone or computer screen and avoid leaving payment methods accessible.
When minors are in the same environment, it is recommended to create separate device profiles, use parental control tools and block gambling sites through internet filters. It is also important not to present the casino as a game or an easy way to make money, because this can normalise gambling for minors.
Account security also protects the player. A strong password, secure email, protected devices and attention to suspicious access reduce the risk of unauthorised use and help maintain better control over deposits, bonuses and withdrawals.
FAQ about responsible gambling
How can I know if I am gambling within safe limits?
A good sign is being able to stop when you reach the time or money limit set before the session. If you need to increase limits, hide spending or gamble to recover losses, it is better to take a break and review your behaviour.
What is the best way to set a gambling budget?
Start with essential expenses and only then decide whether there is money available for leisure. The chosen amount should be money you can lose without affecting bills, food, rent, savings, family or wellbeing.
What should I do after a large loss?
The safest decision is to stop the session and avoid making another deposit in that moment. Trying to recover quickly usually increases the risk, because bets start being guided by frustration rather than calm judgement.
When should I request self-exclusion?
Self-exclusion should be considered when you can no longer follow your own limits or when gambling starts affecting finances, routine, relationships or emotional health. The request should be sent to Wizardo support with a clear statement that it is a responsible gambling measure.
Can I ask for help even if I do not have debts yet?
Yes. You do not need to wait for debts or serious problems before asking for support. If you feel loss of control, anxiety, guilt or difficulty stopping, it is already a good moment to speak with support or contact a specialised organisation.
How can minors be protected on shared devices?
Use a device password, log out after gambling and avoid saving login or payment details in the browser. It is also recommended to activate parental controls, create separate profiles and block access to gambling sites.
If gambling is no longer fun
If gambling is no longer fun, stop the session and do not make new deposits. Step away from the account, speak to someone you trust and consider requesting a break or self-exclusion before returning to play.
For support inside the platform, contact [email protected] or use the contact shown in your account support area. For external help, visit Gambling Therapy, GamCare or Gamblers Anonymous.